American Thinker "When we understand the motivation of the defensive person, we can mobilize strategies to respond in powerful ways. At least two approaches are possible: conciliatory or confrontational. With a conciliatory response, we empathize with the defensive person and try to establish a mutually respectful relationship. We realize that people are generally reactive when they feel vulnerable and threatened. A cornered beast bares teeth and claws. And nothing triggers a reaction like shame and guilt. Read more. Hat tip to Christy Waters
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