"For those trying to enroll through online health exchanges, help has long been advertised as just a phone call away.
"Yet the challenge in some states has been trying to get a call through at all, never mind the multiple transfers once contact has been made.
"Long wait times of an hour or more have been commonplace in some states, primarily those running their own health care exchanges.
"California, Maryland, Minnesota, Nevada and Washington are among the states in which consumers and insurance agents have complained."
"The most recent statistics, from the first week of February, show the average wait time for those dialing in to a California call center at about 47 minutes.
"Sherrie Larsen, a 49-year-old truck driver in Tacoma, Wash., said the first time she called the exchange, she was told after waiting an hour and 27 minutes that the computer system was down, and she would have to call back."
Covered California Executive Director Peter Lee greets more than 250 new employees at a call center in Fresno, Calif., on Monday, Feb. 10, 2014. The new employees began training to help uninsured Californians navigate the health care exchange
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