How to Beat Customer Service Phone Support

Popular Mechanics  "Hate waiting on hold for tech support and customer service? Here are the essential tips for getting past those incredibly annoying delays—and talking to an actual person."....

...."Another trick: If you are asked to "press 1 for English" or "2 for Spanish," press "2." The wait for Spanish operators is usually far shorter, and they are almost always bilingual, in case somebody accidentally presses the wrong button."