. . . "The worst offender is Home Depot. This is the giant store chain that runs TV commercials in which eager, attractive young couples, assisted by helpful smiling Home Depot employees, look excitedly at tile samples or pieces of wood and then — approximately eight seconds later, after a brief scene in which they are wielding paintbrushes or drilling a hole while wearing safety glasses — they’re standing happily in a brand-new modern kitchen that they did entirely themselves.
"Really, Home Depot? That has not been my experience with your store. I do not see attractive couples there, eager to tackle major projects. I see beaten-down people whose houses are broken, glumly pushing huge orange carts down endless aisles and standing in utter bafflement in front of vast, daunting displays of house parts they do not understand, knowing in their hearts that whichever one they pick, it probably won’t work." . . .
"Really, Home Depot? That has not been my experience with your store. I do not see attractive couples there, eager to tackle major projects. I see beaten-down people whose houses are broken, glumly pushing huge orange carts down endless aisles and standing in utter bafflement in front of vast, daunting displays of house parts they do not understand, knowing in their hearts that whichever one they pick, it probably won’t work." . . .
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